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mfonseca · September 2nd, 2004, 07:01 AM

Does anyone know if this is possible or if this will be available in a future release?

Here's what I am looking for: whenever an agent refuses a call his status would be automatically set to busy N/A. By refused call I mean a call which was presented to an agent and that was transferred to another agent due to the fact that it wasn't answered.

Am I the only thinking that this would be useful? :shame:

September 2nd, 2004, 07:01 AM	#1 (permalink)
mfonseca Join Date: Aug 2004 Posts: 20	Busys status due to refused call Does anyone know if this is possible or if this will be available in a future release? Here's what I am looking for: whenever an agent refuses a call his status would be automatically set to busy N/A. By refused call I mean a call which was presented to an agent and that was transferred to another agent due to the fact that it wasn't answered. Am I the only thinking that this would be useful? :shame: