We have a toll fraud letter the customers sign. We include the following statement ...
Toll Fraud is the theft of long distance service, and can come from both internal and external sources. When toll fraud occurs, your company is responsible for usage charges. In addition, unauthorized use may tie up your system, preventing your customers from reaching you and your employees from doing business.
We also indicate the items the customer has requested that opens them up to Toll Fraud.
I hope this helps.
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