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ksola · August 30th, 2004, 02:10 PM

My call center is in a hunt group. (200) When the supervisor wants to do reports on the individual ext. they don't get who received the call. For example I call hunt group 200 and ext 256 picks up. There is no record that ext 256 picked up my call just that it came into hunt group 200.

I talked with the call accounting software and they say it is how the ip office sends it data. I am using the latest version of Ip office software and delta server.

Is there maybe a setting I have wrong?

August 30th, 2004, 02:10 PM	#1 (permalink)
ksola PBXtech SILVER 25+ posts Join Date: Jun 2004 Posts: 39	Call Accounting My call center is in a hunt group. (200) When the supervisor wants to do reports on the individual ext. they don't get who received the call. For example I call hunt group 200 and ext 256 picks up. There is no record that ext 256 picked up my call just that it came into hunt group 200. I talked with the call accounting software and they say it is how the ip office sends it data. I am using the latest version of Ip office software and delta server. Is there maybe a setting I have wrong?