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dmitry · August 19th, 2004, 08:51 AM

We've got several different hunt groups set up that are used for different purposes that include many of the same people. Now, I need to be able to report on how many calls a user received via each individual hunt group.

In the SMDR file, I see a detailed call history of who received calls and when, but I can't seem to find the information on the hunt groups. Am I missing something (maybe a config issue), or is SMDR simply not capable?

Thanks again for all your help!

August 19th, 2004, 08:51 AM	#1 (permalink)
dmitry Join Date: Aug 2004 Posts: 20	Hunt group in SMDR We've got several different hunt groups set up that are used for different purposes that include many of the same people. Now, I need to be able to report on how many calls a user received via each individual hunt group. In the SMDR file, I see a detailed call history of who received calls and when, but I can't seem to find the information on the hunt groups. Am I missing something (maybe a config issue), or is SMDR simply not capable? Thanks again for all your help!