Tooqui

Hi Mate,
I think you have a deep configuration problem.

1st - try to enable the interact with desktop on the VM service so you can see the events on voicemail.
My feeling is that the user that should be on the phone is not on the phone so she will not be able to retieve voicemails from another user unless allowed to. You can allow it from the manager on the user tab on source numbers with V[number of the user]
Anyway check for the user name on the retrieve of voicemail. It is gonna be helpful for you.

2nd - have the users diverted their phone to voicemail? there is no need to. The system will do it for them. If you divert your user to *17 the result would be what you are experiencing now. It is by far enough is you enable voicemail on the user. After the noanswertime field has expired it will divert to voicemail.

If you still have problems you can post the VMLog so I can help you further....

Regards,