Hi Costasha
If you are using a short code such as :
Shortcode: *96
Telephone Number: Blank <---- NOTE
Line Group ID: 0
Feature: CallRecord
to record you own calls, you must first PUT THE CALL ON HOLD, then dial the shortcode, which will then reconnect the caller and start recording into your own mailbox.
Also, I think you need to have Voicemail PRO to record calls.
Cheers
