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Originally Posted by Cephas
Malgood, are you confusing fallback with overflow? You can setup both kinds of backup groups for a hunt group...
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It appears that I am! I think the thing that is confusing me is that my "Overflow Group" is called 'Fallback'.
This is what I have configured.
Incoming -> AA (timeout) -> Main(Hunt) -> Fallback(Overflow).
So how does Overflow work? If the call isn't answered by "Main" and it overflows to "Fallback", if "Fallback" doesn't answer does it go to the "Main" VM Box?
mallgood