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Originally Posted by sjered
the 4060 is set to overflow to the other groups, but it won't, because none of the other hunt groups are working properly.
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This is interesting - I too have a problem with overflow hunt groups on an IP403 version 2.0 (16).
In my case incoming group 'Main' is set to overflow to 'Unanswered', but never does. If 'Main' phones are busy, then callers get the engaged tone rather than the call being routed to phones in 'Unanswered'. I have been through the config with our supplier and he says it looks correct.
Could this be a generic problem with 403 version 2.0 (16)??
Also as an aside, when using the 2.0 Manager software I always get the error "index out of bounds (0)" when adding the overflow group to 'Main', although the added group then does appear in the list. Could this mean the added group has not been properly applied and is present in name only?
Our client is on the verge of chucking the system out and getting something else as he is so frustrated with this sort of problem.