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sjered · July 22nd, 2004, 10:41 AM

Please help, we can't figure this one out!

I have a customer with an IP 403, they have an extension range of 4000-4099

They have four hunt groups: 4060, 4200, 4460, and 4300.

the 4060 is set to overflow to the other groups, but it won't, because none of the other hunt groups are working properly. When we dial one of the other hunt groups, all we get is an incompatible error. We created a new hunt group with extension 4079 and included the receptionist phone in the group. When dialed, there was ring tone in the dialing phone, but the receptionist phone did not ring (all settings are at default, pattern is set to group, etc.).

We are wondering if the dial plan has something to do with the problems (the hunt groups in the 4000 range seem to work just fine).

Also, we're not sure what would cause the receptionist phone to not ring (all user settings are at default).

Anyone have any ideas?

July 22nd, 2004, 10:41 AM	#1 (permalink)
sjered PBXtech SILVER 25+ posts Join Date: Jul 2004 Posts: 25	Hunt Group Problem Please help, we can't figure this one out! I have a customer with an IP 403, they have an extension range of 4000-4099 They have four hunt groups: 4060, 4200, 4460, and 4300. the 4060 is set to overflow to the other groups, but it won't, because none of the other hunt groups are working properly. When we dial one of the other hunt groups, all we get is an incompatible error. We created a new hunt group with extension 4079 and included the receptionist phone in the group. When dialed, there was ring tone in the dialing phone, but the receptionist phone did not ring (all settings are at default, pattern is set to group, etc.). We are wondering if the dial plan has something to do with the problems (the hunt groups in the 4000 range seem to work just fine). Also, we're not sure what would cause the receptionist phone to not ring (all user settings are at default). Anyone have any ideas?