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payton · July 12th, 2004, 11:00 AM

I'm setting up direct agents. I'm using a route-to command to direct a call to an agent. However all works well when in Auto-in but when the agent is in AUX the only visible indicator that a call is waiting is that the AUX button flashes. The caller then hears the DA announcement and music. Is there any way of making the queued call more visible/audible to the direct agent?

July 12th, 2004, 11:00 AM	#1 (permalink)
payton PBXtech GOLD 100+ posts Join Date: Apr 2003 Posts: 121	VDN call to Direct Agent in AUX mode I'm setting up direct agents. I'm using a route-to command to direct a call to an agent. However all works well when in Auto-in but when the agent is in AUX the only visible indicator that a call is waiting is that the AUX button flashes. The caller then hears the DA announcement and music. Is there any way of making the queued call more visible/audible to the direct agent?