PBXtech.info - View Single Post - Routing to ARS for 1010 pick by partition

rmsva · June 9th, 2004, 06:37 AM

We are running a Definity G3si V11 package Software Load R011i.03.1.531.0 Offer Category B. We are using the Shared Tenant option and I need to route the calls for a particular tenant to their own carrier. We currently have a single ISDN-PRI circuit. We have Time-of-Day routing set in the customer options. I have been through the manual and thought I had set everything correctly but evidently I've missed something since it won't route the calls correctly or use the correct ARS which should add the Carrier's code.

Could someone please give me a list of steps I need to follow to accomplish this?

Thanks,
rmsva

June 9th, 2004, 06:37 AM	#1 (permalink)
rmsva Join Date: Jun 2004 Posts: 1	Routing to ARS for 1010 pick by partition We are running a Definity G3si V11 package Software Load R011i.03.1.531.0 Offer Category B. We are using the Shared Tenant option and I need to route the calls for a particular tenant to their own carrier. We currently have a single ISDN-PRI circuit. We have Time-of-Day routing set in the customer options. I have been through the manual and thought I had set everything correctly but evidently I've missed something since it won't route the calls correctly or use the correct ARS which should add the Carrier's code. Could someone please give me a list of steps I need to follow to accomplish this? Thanks, rmsva