PBXtech.info - View Single Post

c4obr · June 8th, 2004, 11:20 AM

Hello,

I work in a Call Center and we use a Definity PRLX CSI. Suddenly my Queue when all agents are busy was reduced from 4 to 2. So that the 3rd.and 4th. calls when everybody is busy get a busy tone and drops instead of getting a waiting tone and wait for an free operator. Already checked parameters of huntgroup, tested the TN2464 board that handles incoming calls and nothing.

i hope somebody can help.

June 8th, 2004, 11:20 AM	#1 (permalink)
c4obr Join Date: Jun 2004 Posts: 1	Queue size problems Definity PBX Hello, I work in a Call Center and we use a Definity PRLX CSI. Suddenly my Queue when all agents are busy was reduced from 4 to 2. So that the 3rd.and 4th. calls when everybody is busy get a busy tone and drops instead of getting a waiting tone and wait for an free operator. Already checked parameters of huntgroup, tested the TN2464 board that handles incoming calls and nothing. i hope somebody can help.