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tweege · May 11th, 2004, 04:19 PM

we don't have any actual 'attendant consoles' at out location. they are all 8434 sets that are in an acd. any numbers that route to the operators go through a couple different vectors. the vectors are wrote so that if no agents are logged in the calls go an alternate extension that is bridged on several phones. this allows the night operator to go the bathroom/breakroom or whatever she needs to do. we even have a wireless phone they use when they have to leave their station.

lemme know if you need some more info on it.

May 11th, 2004, 04:19 PM	#2 (permalink)
tweege PBXtech SILVER 25+ posts Join Date: Mar 2004 Posts: 28	Re: G3R without a console we don't have any actual 'attendant consoles' at out location. they are all 8434 sets that are in an acd. any numbers that route to the operators go through a couple different vectors. the vectors are wrote so that if no agents are logged in the calls go an alternate extension that is bridged on several phones. this allows the night operator to go the bathroom/breakroom or whatever she needs to do. we even have a wireless phone they use when they have to leave their station. lemme know if you need some more info on it.