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cerby · March 16th, 2004, 08:34 AM

I recently received a letter that Avaya will no longer be supporting CMS r3v9 after March 31st. 2005. I do understand this as upgrades are always better. The problem that I have is I contacted an Avaya business partner to get a guote on an upgrade. He suggested EAS version. I asked him to send me the quote. Our system has only been in place for two years. I was quite shocked when he told me it would be $46,000.00 dollars to get the upgrade. My question is to anyone out there in TELECO land is this my only option to go with EAS or is there another upgrade that I could get that would not cost as much? Avaya also said that cms licenses,additional agents,memory, and disks can no longer be purchased. So this means I can't just bite the bullet and just pay to have a tech repair if an issue comes up.

Thanks to all!

March 16th, 2004, 08:34 AM	#1 (permalink)
cerby Join Date: Jan 2004 Posts: 11	Avaya support CMS R3V9 I recently received a letter that Avaya will no longer be supporting CMS r3v9 after March 31st. 2005. I do understand this as upgrades are always better. The problem that I have is I contacted an Avaya business partner to get a guote on an upgrade. He suggested EAS version. I asked him to send me the quote. Our system has only been in place for two years. I was quite shocked when he told me it would be $46,000.00 dollars to get the upgrade. My question is to anyone out there in TELECO land is this my only option to go with EAS or is there another upgrade that I could get that would not cost as much? Avaya also said that cms licenses,additional agents,memory, and disks can no longer be purchased. So this means I can't just bite the bullet and just pay to have a tech repair if an issue comes up. Thanks to all!