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Originally Posted by Cephas
What kind of call distribution is the hunt group set to? Group? Try ensuring the allocated answer interval for the group is set to LESS than the users. Also, I'm assuming you're directing the incoming call to the group, not the user.
Cephas
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I will have to double check but I believe the call distribution was set to Linear. And yes, the incoming call is directing to the hunt group. We were trying to set up a test condition for the hunt group voicemail to check for hours of operation but could never get it there to check the conditions. It would go to the user's voicemail. Voicemail is checked on the hunt group form.