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Originally Posted by dswanson68
I have a customer that has set up a hunt group with voicemail. The hunt group has one user listed. When a call comes in during business hour, the call follows the user's voicemail pattern instead of the hunt group. Is this how it is supposed to work?
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What kind of call distribution is the hunt group set to? Group? Try ensuring the allocated answer interval for the group is set to LESS than the users. Also, I'm assuming you're directing the incoming call to the group, not the user.
Cephas