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Bev Criswell · February 18th, 2004, 09:50 AM

I am still having problems losing announcements on the VAL board

For example - last week I put in a new VAL board latest firmware and all, even got the board directly from AVAYA. I added 3 announcements and all was okay. This monday I did a list conf board and saw there was no time on 2 of the announcements yet when I dialed the announcement ext it was there. I was on with AVAYA yesterday for 1 hour and they told me to replace the board. Everytime this happens they say to replace the board. I cannot help but wonder if there is something else going on.

Everytime I replace a board I have to remove all the announcements to another board and then put them back on the new board once it is replaced.

On another note I am trying to use my VAL Manager software but it is not recognizing that I even have VAL boards in my system. A Tier 3 guy told me that my VAL software was old and I needed to upgrade ?????? What's up with that? I can connect to my switch through VAL Manager and I can ping my boards so why doesn't VAL Manger see them?

HELP???

February 18th, 2004, 09:50 AM	#9 (permalink)
Bev Criswell PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 50	Re: Announcements disappearing on VAL BOARD I am still having problems losing announcements on the VAL board For example - last week I put in a new VAL board latest firmware and all, even got the board directly from AVAYA. I added 3 announcements and all was okay. This monday I did a list conf board and saw there was no time on 2 of the announcements yet when I dialed the announcement ext it was there. I was on with AVAYA yesterday for 1 hour and they told me to replace the board. Everytime this happens they say to replace the board. I cannot help but wonder if there is something else going on. Everytime I replace a board I have to remove all the announcements to another board and then put them back on the new board once it is replaced. On another note I am trying to use my VAL Manager software but it is not recognizing that I even have VAL boards in my system. A Tier 3 guy told me that my VAL software was old and I needed to upgrade ?????? What's up with that? I can connect to my switch through VAL Manager and I can ping my boards so why doesn't VAL Manger see them? HELP???