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Originally Posted by sukh
Can anyone tell me which is the best PBX that can be used for developing a call center application
and whhich is affordable for a small company using ISDN lines and 50 agents in India.
Avaya, Nortel or siemens...?
Is PBX a necessity for VoIP based call center . If PBX is not used, how voice quality can be made better.?
-sukhbinder
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I agree that the S8300 is an excellent product offering, however if you have a smaller budget the IPOffice is also an excellent choice. It offers most of the features of the S8300 plus some the definity platforms don't, at a fraction of the cost.
What exactly are you doing that you are using VoIP? H.323 trunking to North America? Home working agents with softphones? I have done a number of IP Office based call centers, including 1 completely virtual call center, plus a branch-branch scenario between Toronto and Bombay. Feel free to call or email if I can be of any assistance.
Peter Sherwood
Tone Performance Communications
(905) 943-7400 x3024
peters@toneperformance.com