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Originally Posted by DaleSumCL
I'm needing a bit of assistance from the community on this one.
Have 1-T1 going into a facility that has TNT ( Take back and Transfer ) enabled on the circuit.
In my vector I need a check statement on the skill to transfer out if more then 15 callers in queue. ( I can handle this part )
I need to know how to send the call via the vector step out on a TNT code *805. Well *8 is a FAC ( Feature Access Code ) for an abbreviated dial list. Avaya says it's possible to make the pbx think it's a *8 TNT code and not a *8 FAC code. If anyone can help that would be great.
Thanks
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I've been complaining to Avaya for 10 years on this one. AT&T (when they owned the Definity line) even had a TNT feature but the Definity had no way to elegantly facilitate the transfer. Well, there's good news and bad news:
Bad News - There's no direct support for TNT.
Good News - There's a kludge. You must record the *8 FAC plus the number that you wish to forward the calls to in an announcement and then use the following vector steps:
announcement 1234
wait 6 seconds hearing music
disconnect after announcement 1234
The call should leave on the first announcement. It's done twice in the vector in case of a line hit or some other audio anomolay would cause the first step to choke.
What Avaya -SHOULD- give us is a "disconnect after digits _________" step but I've been asking for this for 10 years now to no avail.
regs,
.al.