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Originally Posted by tek
We recently expanded our operations...occasionaly when we dial into audix to retreive voicemails the extension just rings. Also sometime extensions will not forward to voicemail and continue to ring. I believe we are maxed out on ports....is there a way that i can see usage? What do you suggest i do to determine whats going on. I though maybe the card had low voltage and wasnt "hearing" the rings....avaya has replaced the card and we are having the same problem.
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Typically, the hunt group will have queueing turned on and the hunt group queue length is usually equalavent to the number of ports in Audix ... i.e. 12 ports of Audix, the Queue length is set to 12. When you receive "ring no answer" from Audix, one of two things are probably happening: either you are queued waiting for a port to open up or the port you are ringing on is not answering due to some maintenance issue. If you are queueing, you can decrease the queue length in the Hunt Group form ... but the REAL answer would be to increase the number of ports on your system.
Hunt Group reports can be helpful in determining whether all ports are busy. Download the "Reports for Avaya Communication Manager (555.233-505) at the following link. Hunt Group reports will be found in Chapter 3:
http://support.avaya.com/japple/css/...ss.UsageUpdate()
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