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Originally Posted by npb007
I am having an issue where a 6416 is rolling directly to the cover for the phone without selecting the next available line. I have duplicated a station that did not have this problem, but still have not been able to rectify the issue. Anyone have any ideas?
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Check the coverage path assigned to the station and make sure that it is not set to "Y" for ACTIVE (or ALL).
regs,
.al.