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Originally Posted by koelemon
I would do this...
He would have station A which would be his physical phone, it has a coverage path to station B then voice mail also. Station B, his secondary line, would be assigned a coverage path with the first point being station A and the second point voice mail. Log into voice mail (assuming this is an Avaya voice mail system) and type "change auto rout" to get to the auto attendant routing table. Make an entry for the incoming number of station B, assign it some business and holiday schedule (necessary but use the default of 1 for each) and then have it go to mailbox A in the day and night columns. Essentially what you would be doing is telling the vocie mail, when you see extension B really send it to mailbox A.
Make sense?
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You could do it that way but you'd have a lot of additional and unnecessary overhead. First the caller has to suffer through the coverage to station B and then through the "Please Wait ..." Audix attendant that will cover into mailbox A. Making station B bridged-appearances of station A is much more effecient. Only one coverage path is required and that would be on station A. It will cover ONLY to voicemail and not to station B. Station B needs no coverage path because it has no call-appearances (only bridged-appearances) and no one will ever call that station B's physical number.
In this bridged appearance scenerio there is only ONE extension number involved for all parties (caller, user, everyone) ... that of station A ... and since both stations ring simultaneously the user can answer the call on the first ring no matter what office he's in.
I do this quite often for VPs and such that have a second phone on a conference table in another corner of their pompus and oversized office. This situation, where the caller simply uses another office across campus, is no different. One number, one mailbox ... makes for less administrative headaches as well.
regs,
.al.