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Originally Posted by travdawg
I haven't figured out a way to remove the message, but you should set your fax receive gain to 6.0. Perhaps this will aid in receiving those other faxes.
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No that is a system greeting, you would have to go to the annoucements area and change the system greetings, I have not been able to do that myself. But the problem still sounds like the system is not hearing the C&G tones, go to system and change the fax Gain.. that should correct it.
But to remove the FAX greeting you will have to greate a new set of annoucements and delete that segement, and record nothing but silence, If the fax machine is sending C&G tones, the audix should answer EVEN during the Greeting..
I still think its an old machine and the audix cant hear the tones, adjust this in the FAX gain area of the Audix