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A-Train · July 29th, 2008, 02:58 PM

You were correct. There was a Trace By Location report under Historical Agent. Thanks!

I have asked the unit manager if they would be willing to run another test, in which I will use the agent trace to compare the calls.

July 29th, 2008, 02:58 PM	#7 (permalink)
A-Train PBXtech GOLD 100+ posts Join Date: Sep 2006 Posts: 241	Re: CMS - Extension Out Calls You were correct. There was a Trace By Location report under Historical Agent. Thanks! I have asked the unit manager if they would be willing to run another test, in which I will use the agent trace to compare the calls.