Thread: CMS - Extension Out Calls
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Old July 29th, 2008, 02:45 PM   #6 (permalink)
ahays
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Re: CMS - Extension Out Calls
Quote:
Originally Posted by A-Train View Post
When you activate the Agent Trace, where do you go to watch the activity?
It's been so long since I was in a call center environment that I really don't know for sure ... but my recollection is that the Agent Trace is a Historical Report and not a real-time report.

regs,

.al.
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