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A-Train · July 10th, 2008, 07:41 AM

The information is being gathered from the Extn Out Calls field on the Agent Group Attendance Daily Report. This information is being compared to a manual tick sheet that the agent is keeping. Over a period of days the CentreVu report showed extension out calls at least 50% higher than the manual sheet. She made sure to track each call she made out, including calls to other extensions, times when she transferred calls or any other outbound calls.

July 10th, 2008, 07:41 AM	#3 (permalink)
A-Train PBXtech GOLD 100+ posts Join Date: Sep 2006 Posts: 241	Re: CMS - Extension Out Calls The information is being gathered from the Extn Out Calls field on the Agent Group Attendance Daily Report. This information is being compared to a manual tick sheet that the agent is keeping. Over a period of days the CentreVu report showed extension out calls at least 50% higher than the manual sheet. She made sure to track each call she made out, including calls to other extensions, times when she transferred calls or any other outbound calls.