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Agent Preference w/EAS
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July 1st, 2008, 03:20 PM
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ZeN216
Join Date: Jul 2006
Posts: 21
Re: Agent Preference w/EAS
if your using skills, then put a 1 for the rep you want to get the calls, and a 2 for everyone else,,
calls going to that skill will goto highest skill level available first...
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