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A-Train · July 1st, 2008, 02:57 PM

I have been asked to have a queue prefer a particular rep in a queue. The system is using EAS, and has agent logins + skill routing. They want the calls to prefer one rep, and if they are unavailable to queue to the rest of the group as normal. Would the Direct Agent Skill option in the Agent Login ID screen accomplish this? We are running a Definity G3si v9. Thanks!

July 1st, 2008, 02:57 PM	#1 (permalink)
A-Train PBXtech GOLD 100+ posts Join Date: Sep 2006 Posts: 241	Agent Preference w/EAS I have been asked to have a queue prefer a particular rep in a queue. The system is using EAS, and has agent logins + skill routing. They want the calls to prefer one rep, and if they are unavailable to queue to the rest of the group as normal. Would the Direct Agent Skill option in the Agent Login ID screen accomplish this? We are running a Definity G3si v9. Thanks!