PBXtech.info - View Single Post - Aut-Msg-Wt Question

A-Train · July 1st, 2008, 09:23 AM

I have been using Aut-Msg-Wt in order to add additional message waiting lamps on various extensions for a while. It is particularly useful for small contact centers with group voice mail boxes.

Anyway, this morning I deployed such a group and one of the team members found a dumb-dumb issue that I can't quite figure out. He pressed the button (as opposed to using is passively to watch for the light). A message came up on the screen saying "Message Retrieval Denied." The phone then can not dial out at all, and the screen is locked to that message. The phone can receive calls, though the display does not change. This state times out after a minute or so, and the phone goes back to the way it was. Also it can be busied out in the switch, which clears it.

I haven't been able to figure out how to fix what I presume is a feature or permissions issue. Does anyone have any ideas?

I have a G3si v.9.

July 1st, 2008, 09:23 AM	#1 (permalink)
A-Train PBXtech GOLD 100+ posts Join Date: Sep 2006 Posts: 241	Aut-Msg-Wt Question I have been using Aut-Msg-Wt in order to add additional message waiting lamps on various extensions for a while. It is particularly useful for small contact centers with group voice mail boxes. Anyway, this morning I deployed such a group and one of the team members found a dumb-dumb issue that I can't quite figure out. He pressed the button (as opposed to using is passively to watch for the light). A message came up on the screen saying "Message Retrieval Denied." The phone then can not dial out at all, and the screen is locked to that message. The phone can receive calls, though the display does not change. This state times out after a minute or so, and the phone goes back to the way it was. Also it can be busied out in the switch, which clears it. I haven't been able to figure out how to fix what I presume is a feature or permissions issue. Does anyone have any ideas? I have a G3si v.9.