Quote:
Originally Posted by colt45
If a user is dialing "9+" to reach an internal extension then that extension is obviously a DID number. To prevent users from doing this - and tying up TWO trunks, one out, one in - I setup ARS Analysis to deny calls to the DID range. Setup the 7 digit, 10 digit and 11 digit patterns.
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Better than that, use ARS Digit Conversion table to reroute the call to the internal station thereby compensating for the user's lack of knowledge while completing the call at the same time.
.al.