PBXtech.info - View Single Post - Coverage Answer-Group

colt45 · May 22nd, 2008, 08:36 PM

A cov path will ring the Principal based on the path criteria; ie busy, active, etc and the number of rings only apply to the Principal. If the Principal is on Send Calls, or meets any of the 'Y' criteria or # of rings OR has an 'X' port the call will go immediately to Pt-1. If Pt-1 is the 'c2' entry an attempt will be made to ring those stations. If neither of them ring due to Send Calls on, are busy, etc. call goes to the Pt-2 in the path. Test will be invalid if there are bridged appearances involved, be careful. Test will also fail if the calling phone is one of those in c2.

Be sure all is setup correctly, all stations are idle and NOT Send Calls then issue 'list trace station xxx' where xxx is the Principal. From a separate phone launch the call and trace show you exactly what is happening.

Coverge paths can drive you nuts!

May 22nd, 2008, 08:36 PM	#3 (permalink)
colt45 PBXtech SILVER 25+ posts Join Date: Dec 2004 Posts: 80	Re: Coverage Answer-Group A cov path will ring the Principal based on the path criteria; ie busy, active, etc and the number of rings only apply to the Principal. If the Principal is on Send Calls, or meets any of the 'Y' criteria or # of rings OR has an 'X' port the call will go immediately to Pt-1. If Pt-1 is the 'c2' entry an attempt will be made to ring those stations. If neither of them ring due to Send Calls on, are busy, etc. call goes to the Pt-2 in the path. Test will be invalid if there are bridged appearances involved, be careful. Test will also fail if the calling phone is one of those in c2. Be sure all is setup correctly, all stations are idle and NOT Send Calls then issue 'list trace station xxx' where xxx is the Principal. From a separate phone launch the call and trace show you exactly what is happening. Coverge paths can drive you nuts!