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Ruthie · May 17th, 2008, 04:36 AM

Hi Guys,

can anyone help with a message that has suddenly appeared on an IP phone? We have an IP403 DT unit running 3.0.578.

Until recently we had 1 5602SW IP phone which a home user was using very successfully.

Recently, the IP403 was upgraded to 3.0.580 and ever since then the IP phone has shown system incompatibility on the screen.

We have downgraded back to 3.0.578 but phone is still showing system incompatibility. We have tried setting the phone back to factory default and re-installing but to no avail.

I think it may be something to do with the phone dowloading the 46xx files but can't seem to find any information on this.

Any help much appreciated.

Ruth

May 17th, 2008, 04:36 AM	#1 (permalink)
Ruthie Join Date: Sep 2004 Posts: 19	IP5602SW System incompatibility message Hi Guys, can anyone help with a message that has suddenly appeared on an IP phone? We have an IP403 DT unit running 3.0.578. Until recently we had 1 5602SW IP phone which a home user was using very successfully. Recently, the IP403 was upgraded to 3.0.580 and ever since then the IP phone has shown system incompatibility on the screen. We have downgraded back to 3.0.578 but phone is still showing system incompatibility. We have tried setting the phone back to factory default and re-installing but to no avail. I think it may be something to do with the phone dowloading the 46xx files but can't seem to find any information on this. Any help much appreciated. Ruth