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Old May 15th, 2008, 10:59 AM   #2 (permalink)
Phone dude
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Re: Compact Contact Center?

I would wait. There is going to be a replacement coming out soon (not sure though) that will replace CCC.

I have installed a few of them. I didn't like much about CCC. Avaya touted the softwares 75 plus reports. But all of them sucked. I ended hiring someone to write custom reports that should have been STANDARD, like every other call accounting software.

If you want to spend the money, I would talk to you and sell you some licenses, but the install can be tricky to say the least. But like i said, I would wait.
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