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slambram · May 13th, 2008, 12:27 PM

Considering ordering this for our CS group. We have an IP Office 406 4.0(10). We had tried Compact Business Center, but it just doesn't do what we need, which is mainly granular stats/reporting and real-time status. Given my misunderstanding of CBC, i just want to make sure CCC will do everything we need before pulling the trigger? All we really need as far as stats is the total number of acd/hunt group calls each member received in a given day, the total for each group, and also overflow/abandoned calls.
Am i also correct in my understanding that CCC adds some addtional features to the hunt group? More what i'd consider "true ACD"? Forgive me if my terminology/description is inaccurate/confusing - we're coming from a ROLM 9200 if that helps? Also, anybody care to quote a 5-user/1-supervisor CCC license?

Thanks much, -Joe

May 13th, 2008, 12:27 PM	#1 (permalink)
slambram Join Date: Apr 2008 Posts: 1	Compact Contact Center? Considering ordering this for our CS group. We have an IP Office 406 4.0(10). We had tried Compact Business Center, but it just doesn't do what we need, which is mainly granular stats/reporting and real-time status. Given my misunderstanding of CBC, i just want to make sure CCC will do everything we need before pulling the trigger? All we really need as far as stats is the total number of acd/hunt group calls each member received in a given day, the total for each group, and also overflow/abandoned calls. Am i also correct in my understanding that CCC adds some addtional features to the hunt group? More what i'd consider "true ACD"? Forgive me if my terminology/description is inaccurate/confusing - we're coming from a ROLM 9200 if that helps? Also, anybody care to quote a 5-user/1-supervisor CCC license? Thanks much, -Joe