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colt45 · April 30th, 2008, 08:00 PM

I have a challenge. Want to have up to 40 agents sitting at site B, log into skills in site A. Desktop PC registers to the on-site screen pop server.

There are 2 P2P T1s between the sites currently configured as ISDN Tie Trunks. They can remain trunks or be reconfigured to something else. (46 B channels)

I was thinking maybe using an "administered connection" in site A to connect to a phone in site B. But not sure how stable the admin connect is or how it would interact with the screen pop server.

Or, setup site A with IP Agents and site B with IP soft phones configured as Telecommuter. Site A would have ARS entries to launch the call to site B over the tie trunks. Desktop PCs at site B can be configured to register to the screen pop server at site A so maybe? would work.

This is a temporary, about 5 weeks, configuration then will be removed.

Any suggestions are welcome.

April 30th, 2008, 08:00 PM	#1 (permalink)
colt45 PBXtech SILVER 25+ posts Join Date: Dec 2004 Posts: 83	Remote DS1FD Stations I have a challenge. Want to have up to 40 agents sitting at site B, log into skills in site A. Desktop PC registers to the on-site screen pop server. There are 2 P2P T1s between the sites currently configured as ISDN Tie Trunks. They can remain trunks or be reconfigured to something else. (46 B channels) I was thinking maybe using an "administered connection" in site A to connect to a phone in site B. But not sure how stable the admin connect is or how it would interact with the screen pop server. Or, setup site A with IP Agents and site B with IP soft phones configured as Telecommuter. Site A would have ARS entries to launch the call to site B over the tie trunks. Desktop PCs at site B can be configured to register to the screen pop server at site A so maybe? would work. This is a temporary, about 5 weeks, configuration then will be removed. Any suggestions are welcome.