PBXtech.info - View Single Post - Caller ID

ScottEstes · April 22nd, 2008, 11:40 AM

Hi - I am new to Avaya and IP Office so please forgive my post if not technically correct in wording.

We have an IP Office 406 with sw version 4.0 (10) - our local/ld provider is connected via PRI. We get caller ID information but only the calling number is shown - name/company information, if they are sending it is not displayed - only the number with External above it. Is there a setting to add this information?

Reason being is I have a single user with an analog phone who demands caller ID and not just the number. This prima donna is driving me crazy - everyone else is just fine with number only.

April 22nd, 2008, 11:40 AM	#1 (permalink)
ScottEstes Join Date: Apr 2008 Posts: 5	Caller ID - Inbound Hi - I am new to Avaya and IP Office so please forgive my post if not technically correct in wording. We have an IP Office 406 with sw version 4.0 (10) - our local/ld provider is connected via PRI. We get caller ID information but only the calling number is shown - name/company information, if they are sending it is not displayed - only the number with External above it. Is there a setting to add this information? Reason being is I have a single user with an analog phone who demands caller ID and not just the number. This prima donna is driving me crazy - everyone else is just fine with number only.