sithlord99us

Good Afternoon, All.

I am completely baffled. I upgraded our IP Office 403 from 2.1 to 3.2 (55) like a good admin but now I lost the ability to place people on hold and then retrieve them. I can also no longer park and retrieve a call from an Avaya phone (4620). Here's more infrastructure information:

This IP Office connects to our main Definity system on one IP trunk and this is the same trunk that the call gets put on when a call is placed on hold or call park/retrieve.

When someone tries to retrieve a call from an Avaya phone, it connects, then drops the call with the following error:

2310019mS CALL:2008/04/0110:56,00:00:00,000,47002,O,470020,Retrieve470020 #,UserA,,,1,,""n/a,0
2310020mS PRN: CMExtnHandler::CallLost: call=ffca937c, callid.id=1239561; cause=CMCauseReplaceCurrentCall[136], gone=1
2310021mS CMCallEvt: v=2 State, new=Connected old=Parked,0,0,Astate
2310023mS CMCallEvt: v=2 State, new=Connected old=Connected,0,0,BState
2310024mS CMExtnEvt: v=15 State, new=Connected old=Dialling,0,0,
2310027mS CMExtnEvt: v=15 State, new=Connected old=Connected,0,0,
2310028mS PRN: Setting bchan for extn 47002 to {250,9068} - was {0,0}
2310030mS CMCallEvt: v=2 State, new=Connected old=Connected,0,0,BState
2310031mS CMCallEvt: v=2 State, new=Connected old=Connected,0,0,Astate
2310032mS CMExtnEvt: v=15 State, new=Connected old=Connected,0,0,
2310037mS PRN: **** Call has been deleted - drop call(2).

Anyone interested in helping?

Thank you,
Steve