Quote:
|
Originally Posted by Cephas
Piece of cake. Create a system shortcode on the PBX. Shortcode is ?, feature is VoicemailCollect, telephone number is your prefered method for routing the call to a callflow in voicemail that will tell the caller the extension is unavailable then Goto your auto-attendant.
For example, make the telephone number be "Short Codes.*95". Then, create a callflow under short codes in voicemail pro for *95 that simply has the start point linked to a generic (add a next result) and then linked to a Goto (pointing at your main AA module).
To make the generic say the particular extension the caller dialed, play the following sequence of prompts:
extension.wav (record this as "Extension: ")
$KEY
unavailable.wav (record this as "...is not available)
- Cephas
|
I'm valide stations using conditions, but everytime we add a new extension we need to add it to the condition editor. I'm trying to figure out how you transfert the callers and know that they dialed a wrong extension? I am missing something? because if I simply put a transfert box there is no "error-trapping" results like Next or anything.
Thanks