martinyoung

I am going to make some suggestions here. You are not using any vectoring now because nothing is enabled other than holiday vectors which is the default. You want to move your call routing out of the voice mail to the PBX and VDN/vectors are the best way to do that but you need to enable those options.

The first issue you have is your software is release 12 which is equivalent to CM2 (Communication Manager 2). Avaya supports the current release software and two older releases. People here have been asking questions about CM5 which means that is now out or imminent, I do not work in that field anymore so I am not sure. Al can answer that question. If CM5 is out that means Avaya supports CM3, CM4, and CM5. Which puts you just outside of support. If you act quickly, you might be able to get your vectoring turned on. But how much do you need?

There are folks here far more knowledgeable on vectoring than I am, so I will let them help you.

My suggestion is to open a new thread asking for VDN programming help with the message you just posted above as the beginning of that thread, right now you are buried at the end of an unrelated topic. In that message explain what you want to do, that is, move from an auto-attendant to the PBX for call routing. What vector options do you need enabled to do this?

They will ask you some questions and then make recommendations for what you need at a minimum. I can write vectors and I can modify them but we have every vector option enabled here so anything is possible. I don't think you need to spend that much money.

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Marty
Retired Avaya DSIC tech