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mnickasch · December 4th, 2003, 10:19 AM

Also, a few more questions now that I think about it. We've got 4 incoming CO lines, and I was wondering if the auto-attendant could answer them automatically regardless of the time of day, and allow the caller to dial an extention (if (s)he knows it), otherwise bounce the caller to a live receptionist. Finally, what are the ways that the agent (executive) can screen calls that are coming from a caller that dials his extention from the auto-attendant? Or is screening impossible, and the agent has to answer incoming direct extention calls blindly. Can all of these settings be automated depending on the time of day (eg. night service)? Thanks in advance for your time and help!

December 4th, 2003, 10:19 AM	#2 (permalink)
mnickasch Registered User Join Date: Dec 2003 Posts: 7	Re: New Norstar System Also, a few more questions now that I think about it. We've got 4 incoming CO lines, and I was wondering if the auto-attendant could answer them automatically regardless of the time of day, and allow the caller to dial an extention (if (s)he knows it), otherwise bounce the caller to a live receptionist. Finally, what are the ways that the agent (executive) can screen calls that are coming from a caller that dials his extention from the auto-attendant? Or is screening impossible, and the agent has to answer incoming direct extention calls blindly. Can all of these settings be automated depending on the time of day (eg. night service)? Thanks in advance for your time and help!