PBXtech.info - View Single Post - q-calls light stuck

telcogeek · January 28th, 2008, 10:26 AM

Greetings...
We have a problem with one of our q-calls notification light buttons. One day last week it lit up as if a call was in queue and has been that way ever since. Press the button and you see "hunt group name Q-time 0:00 calls 1"
The timer never counts for this "ghost call".
The call does not appear in CMS reports as a call waiting in queue.

Does anyone know of a way to resolve this issue? The button is on multiple phones throughout our contact center and each has been lit for almost a week now.

Thanks...

January 28th, 2008, 10:26 AM	#1 (permalink)
telcogeek Join Date: Sep 2007 Posts: 4	q-calls light stuck Greetings... We have a problem with one of our q-calls notification light buttons. One day last week it lit up as if a call was in queue and has been that way ever since. Press the button and you see "hunt group name Q-time 0:00 calls 1" The timer never counts for this "ghost call". The call does not appear in CMS reports as a call waiting in queue. Does anyone know of a way to resolve this issue? The button is on multiple phones throughout our contact center and each has been lit for almost a week now. Thanks...