martinyoung

Avaya Provision can do this but it is a very expensive program. The process is pretty straight forward. All the records that use station numbers are pulled from your switch, modified and then dumped back in. This will include (but not limited to), stations, VDNs, vectors, announcements, coverage paths, speed dials, hunt groups, etc. Intuity has a built in utility that will convert the mailboxes for you as long as you have the same fifth digit for all mailboxes. I have done this a few times but I gather from your questions you have not.

It is a relatively painless job if it is done by someone who knows how and what to do. I do not recommend that you go this alone because it will not be painless if you do it by yourself. Get an Avaya Business Partner to do this. Either Al (or someone he recommends) or find a local BP.

Are you going to have your DID vendor start sending you five digits or will you be inserting a digit on your ISDN trunk groups? That question, and more, will be asked by the person doing the work. There is a lot to think about before actually beginning the work.

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Marty
Retired Avaya DSIC tech