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Re: ARS problem
What al is saying is how are the users dialing the number? Is the LOCAL area code for that location area code 905? Do users need to dial 905-xxx-xxxx for a LOCAL call? Or do they just dial the 7-digit number? Do users need to dial a 1 for a LOCAL 905 call?
I have some locations in the US where, for a local call, they have to dial the 10-digit number like 972-xxx-xxxx, without a "1". That would be ARS of 972 for 10 digits. If I, in California, dial a Texas number I would dial 1-972-xxx-xxxx. That would be ARS of 1972 for 11 digits.
You need to speak with the users, maybe not the one that is having a problem if only one has reported it, in the office that has the problem. Find out if they need to dial 10 digits for a local call.
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 Penelope
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