Thread: ARS problem
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Old January 23rd, 2008, 08:05 AM   #5 (permalink)
ahays
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Re: ARS problem

Quote:
Originally Posted by sha111 View Post
Thanks for reply.

If i remove 1905... entry will this resolve the problem?

I have checked COR, FRL, evrything looks to be perfect. Any clues?
Assuming that you never have to dial a "1" and ALL numbers in the 905 area code are 10-digit dialing, the answer is NO. This is not a PBX problem but one that exists between the user's telephone touchpad and their chair.

If ALL numbers in the 905 area code are local to you and you have less than intelligent users dialing the "1" then removing the "1905" entry will not solve your problem. If it is your intention, in that case, of introducing an active compensation for the moronic activity of your users then you need to point "1905" to a new route pattern that deletes the digit "1".

.al.
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Last edited by ahays; January 23rd, 2008 at 08:09 AM.
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