Quote:
Originally Posted by sha111
Please let me know if we can use both hnpa and fnpa for same area code. The problem we are facing is when users are trying to dial a specific number with area code 905... getting error "your call did not go thru".
Shall i remove second entry (1905...) to resolve this issue?
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"1905" (along with 1201, 1202, 1203, etc.) is an Avaya holdover and about as useless as anything comes. I usually eliminate all of the 1xxx entries and simply have a single "1" 11-digit ARS entry and then 2, 3, 4, all the way to 9 all as 10-digit entries (or 7-digit if that's the case). This covers all bases ... a 1+ for all LD calls and 2-9 for all local calls. The assumption is that the user is smart enough to dial the number correctly and if not a phone company intercept announcement will explain it to them.
.al.