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grahekf · December 19th, 2007, 01:55 PM

We are having trouble service observing an agent. We have checked the COR and it is the same as other agents we can SO. I did a trace and got the info below. I can't find the denial event info anywhere to troublshoot? Any ideas?

time data

13:36:49 tone-receiver 01B0303 cid 0x30c0
13:36:49 active station 1406 cid 0x30c0
13:36:51 dial 4115
13:36:51 denial event 1680: Svc obsrvg svc obsrvd D1=0x8c67 D2=0x30c0
13:36:51 dial 4115
13:36:51 denial station 1383 cid 0x30c0
13:36:52 idle station 1406 cid 0x30c0
13:36:52 unhold station 1406 cid 0x3051
13:37:17 idle station 1406 cid 0x3051

December 19th, 2007, 01:55 PM	#1 (permalink)
grahekf PBXtech SILVER 25+ posts Join Date: Mar 2005 Posts: 76	Denial Event 1680 on Service Observe We are having trouble service observing an agent. We have checked the COR and it is the same as other agents we can SO. I did a trace and got the info below. I can't find the denial event info anywhere to troublshoot? Any ideas? time data 13:36:49 tone-receiver 01B0303 cid 0x30c0 13:36:49 active station 1406 cid 0x30c0 13:36:51 dial 4115 13:36:51 denial event 1680: Svc obsrvg svc obsrvd D1=0x8c67 D2=0x30c0 13:36:51 dial 4115 13:36:51 denial station 1383 cid 0x30c0 13:36:52 idle station 1406 cid 0x30c0 13:36:52 unhold station 1406 cid 0x3051 13:37:17 idle station 1406 cid 0x3051