Quote:
Originally Posted by nhdjoseywales
thanks man, would carousel be able to handle this?
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I'll be honest. I'm not a big fan of Carousel, or Cross from that matter. I'd call my Avaya AE and ask them to come out for an initial meeting to discuss your needs. I'd also call a couple of larger Business Partners like NACR or Source. Let them all bid against one another. If your Senior Management is serious about implementing CTI, then this is a good initial step and I would propose it to them. It costs nothing to get quotes and you can also see how serious and/or how much budgetary dollars management might be willing to commit.
.al.