Quote:
Originally Posted by nhdjoseywales
Our sales director and my boss want budget estimates for CTI software that will pull up the callers account in saleslogix when an agents phone rings (we have a definity g3i). They are asking if 10k is enough and i strongly suspect it isnt anywhere near enough but i honestly have no clue and i am not sure where i can get any type of quote in the next few hours so ANY input would be appreciated. even a wow you are screwed would help :)
note, we are on a digital switch, not voip
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Who talked you guys into a looser like SalesTragix? ;)
You need to engage a Business Partner or Avaya Direct to come in and evaluate your needs and present a cost estimate. It doesn't cost anything to get a proposal and I would really recommend an in-depth study of your needs by a sales and technical organization. Ball-parking the numbers is not practical.
regs,
.al.