martinyoung

Interesting setup you have. I am used to seeing the IVR as the last point in call handling before the agent gets the call. That way the agent gets a screen pop from the IVR. Even if the IVR was monitoring the call that would end when the vector drops it.

Unless Al has found a way to automate your survey, I don't think you can without reconfiguring your call flow.

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Marty
Retired Avaya DSIC tech