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A-Train · December 7th, 2007, 03:37 PM

This is tough because the IVR has no way to monitor the call status. Right now the call goes into the IVR, and when someone opts out the IVR sends the call to a VDN. The VDN points to a vector which queues to the agents. I was hoping to have the vector transfer back to the IVR for the survey when the agent hangs up. However if the vectoring stops when the call is answered that pretty much cuts the vector out as an entity that can send the call back to the IVR.

December 7th, 2007, 03:37 PM	#6 (permalink)
A-Train PBXtech GOLD 100+ posts Join Date: Sep 2006 Posts: 241	Re: Vectoring Challenge This is tough because the IVR has no way to monitor the call status. Right now the call goes into the IVR, and when someone opts out the IVR sends the call to a VDN. The VDN points to a vector which queues to the agents. I was hoping to have the vector transfer back to the IVR for the survey when the agent hangs up. However if the vectoring stops when the call is answered that pretty much cuts the vector out as an entity that can send the call back to the IVR.